Vice President of Customer Experience - Remote

Overview

Radicle Health acquires, invests, and operates mission critical human services software (SaaS) companies. We believe that human services agencies and the people they serve deserve functional, modern, and easy-to-use software. And we believe we’re the ones to build it. Radicle Health is backed by Alpine Software Group (ASG), a leading private equity investor in vertical SaaS businesses.

In Short

• Lead and Inspire: Manage a talented team of CX managers & directors. Foster a culture of performance, collaboration, and empathy across all the teams under you.
• Achieve Industry-Leading Metrics: Implement strategies that enhance activation, engagement, and retention, while ensuring exceptional customer satisfaction.
• Drive Efficiency: Streamline workflows, optimize processes, and introduce scalable solutions to elevate team performance and operational effectiveness.
• Expand Revenue Opportunities: Identify and execute upsell strategies, expanding recurring revenue while maintaining strong customer relationships.
• Collaborate with Executive Leadership: Work closely with company leaders to align CX initiatives with overarching revenue and business goals.

Requirements

• Are a Proven Leader: You excel at mentoring and guiding diverse teams, ensuring their success through performance management and emotional intelligence.
• Are Strategic and Data-Driven: You combine strategic planning with data analysis to make informed decisions and implement continuous improvements.
• Have a Customer-Centric Mindset: You deeply understand customer needs, journey mapping, and leveraging feedback to deliver superior experiences.
• Embrace Change and Growth: You thrive in dynamic environments, balance entrepreneurial scrappiness with professionalism, and seek innovative solutions.
• Exhibit Strong Emotional Intelligence: You are self-aware, an exceptional communicator, and a connector who inspires trust and empathy.
• Bring Results: You have a track record of achieving measurable outcomes in activation, retention, upselling, and team performance.

Benefits

• 401k matching
• Medical, dental and vision healthcare coverage
• Generous PTO policy
• Paid holidays
• Volunteer time off
• Paid parental leave