Fundraising Industry Expert / Customer Success Manager - Remote

Overview

This position is for a Fundraising Industry Expert / Customer Success Manager at Humanitru, a software platform for nonprofits that centralizes data and streamlines operations.

In Short

• Join a mission-driven team dedicated to empowering nonprofits.
• Leverage fundraising expertise to guide nonprofit customers.
• Ensure customer satisfaction and measurable success.
• Develop Customer Success Plans for key accounts.
• Conduct Quarterly Business Reviews for high-value customers.
• Identify upsell opportunities for additional tools.
• Monitor customer health and platform adoption.
• Support onboarding transitions for new customers.
• Maintain accurate documentation of customer engagement.
• Work in a remote-first environment with a focus on collaboration.

Requirements

• CFRE certification preferred or equivalent senior-level experience.
• Deep understanding of fundraising best practices.
• Proven ability to drive account growth.
• Experience in a SaaS or technology-based environment.
• Excellent communication and storytelling skills.
• Strong organizational and analytical skills.
• Familiarity with nonprofit technology ecosystem is a plus.

Benefits

• Flexible remote working environment.
• Opportunity to make a meaningful impact in the nonprofit sector.
• Inclusive and innovative company culture.
• Commitment to diversity, equity, and inclusion.