Customer Success Manager - Industrial - Remote

Posted 9 weeks ago

Customer Service

Full Time

United Kingdom

Cross-Functional Collaboration

Product Adoption

Customer Relationship Management

Overview

As a Customer Success Manager at Claroty, you will own the customer’s happiness and lead the path to success with Claroty, ensuring the successful adoption of our products.

In Short

Own customer happiness and retention.
Serve as the primary point of contact for customers.
Guide customers towards successful product adoption.
Monitor customer health and proactively address challenges.
Orchestrate internal teams to deliver a seamless experience.
Build and nurture relationships across all levels, including C-suite executives.
Experience in a B2B cyber/OT environment preferred.
Ability to travel (25%).
Full proficiency in English; additional languages a plus.
Previous consulting experience is an advantage.

Requirements

3-5 years in Customer Success or Account Management.
Experience tracking customer objectives and identifying improvement opportunities.
Cross-functional collaboration experience with Support, Deployment, Product, and Sales.
Experience working with Cyber Security Stakeholders.
Full proficiency in English is a must.
Ability to travel (25%).

Benefits

People-first company culture.
Stability with continued growth and top-tier investors.
Encouragement of work-life balance.
Career growth and development opportunities.
Transparency and openness in communication.
Hybrid working culture with physical offices in major cities.

Claroty

Claroty is a leading cybersecurity company dedicated to securing cyber-physical systems across various sectors, including industrial, healthcare, commercial, and public environments, collectively known as the Extended Internet of Things (XIoT). With a robust platform that integrates seamlessly with existing infrastructures, Claroty offers comprehensive solutions for visibility, exposure management, network protection, threat detection, and secure access. Headquartered in New York City, the company has a global presence with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv, serving over 1,000 organizations worldwide. Recognized as an industry leader, Claroty has received accolades from KLAS Research, Deloitte, Forbes, and Fortune, and is backed by major investment firms and industrial automation vendors. The company fosters a people-first culture, prioritizing employee well-being, professional development, and a healthy work-life balance, while embracing a hybrid working model to attract diverse talent.

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