Experience Manager - Customer Success - Remote

Overview

Riipen is looking for an Experience Manager to join our Partner Solutions Team, focusing on the success of various applied-learning offerings.

In Short

• Own the success of a portfolio of Riipen experiences.
• Build consultative relationships with partners.
• Deliver end-to-end facilitation for learning experiences.
• Monitor experience health and translate insights into actionable recommendations.
• Champion partner feedback to improve services.
• Work collaboratively with cross-functional teams.
• 3+ years in a client/customer-facing role required.
• Experience with HubSpot and G-Suite is a plus.
• Entrepreneurial spirit and adaptability needed.
• Remote work opportunity available anywhere in Canada.

Requirements

• 3+ years in a client/customer-facing role (account management, customer success, sales, etc.);
• Some experience in client consultation/facilitation;
• Ability to deliver exceptional results on demanding timelines;
• Process and detail-oriented with strong analytical skills;
• Willingness to learn and adapt as the landscape evolves.

Benefits

• Remote working opportunities.
• 4 weeks of annual vacation.
• Paid sick leave.
• Extended Health and Dental benefits from day one.
• Learning & Development Stipend after 6 months.