Student Success Coordinator - Remote

Overview

The Student Success Coordinator plays a key role at the intersection of manual operations and automated support, ensuring learners stay informed, supported, and on track as programs scale.

In Short

• Support day-to-day Student Success operations.
• Monitor and support student communications at scale.
• Contribute to the development of AI-enabled support.
• Execute and maintain student communication workflows.
• Assist with tracking and reporting on student progress.
• Partner with cross-functional teams to refine support approaches.

Requirements

• Highly organized and able to manage workflows.
• Tech-savvy with interest in AI and automation.
• Skilled at navigating change and adapting quickly.
• Strong comfort with digital tools and platforms.
• Able to spot inefficiencies and suggest improvements.
• Clear written communicator.
• Prior experience in education or customer support is an asset.

Benefits

• Opportunity to work in a dynamic environment.
• Engagement with innovative educational programs.
• Collaboration with cross-functional teams.
• Professional development opportunities.
• Remote work flexibility.