Customer Experience Manager - Remote

Overview

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities.

In Short

• Remote position with preference for Santa Clara, CA, Boston, MA, or Toronto, ON.
• Drive end-to-end customer experience initiatives.
• Identify and resolve customer pain points.
• Influence internal teams with a customer experience mindset.
• Engage directly with key customers to amplify their perspectives.
• Develop self-serve resources for customers.
• Track customer experience metrics to inform business decisions.
• 5+ years of experience in customer experience or project management.
• Strong communication and organizational skills.
• Compensation ranges from $100k - $500k based on various factors.

Requirements

• 5+ years in CX, project management, or similar, with strong customer-facing experience.
• Proven track record driving complex cross-functional initiatives to completion.
• Experience in technical/hardware environments, or with a focus on CX excellence.
• Strong product instincts; data-driven mindset.
• Exceptional communicator; influences and engages stakeholders.
• Thrives in fast-paced, dynamic environments; manages multiple projects.
• Highly organized and detail-oriented.

Benefits

• Highly competitive compensation package.
• Equal opportunity employer.
• Comprehensive benefits.