Customer Success Manager in Advertising - Remote

Overview

We are looking for a Customer Success Manager as a parental leave cover to support our Advertising Team. You will be a strategic partner and driving force for the success of our advertising clients and agencies, ensuring they maximize the benefits of our advertising solutions to achieve their business goals.

In Short

• Maintain client relationships and build trust for long-term partnerships.
• Empower new clients by training them on our advertising solutions.
• Analyze campaign performance and identify optimization opportunities.
• Drive growth through client retention and upselling opportunities.
• Resolve challenges and provide effective solutions quickly.
• Represent client feedback internally to improve our solutions.

Requirements

• Strong communication skills and empathy to build trust with clients.
• Analytical mindset to derive insights from data for actionable recommendations.
• Proactive and strategic thinking to anticipate client needs.
• Experience in digital marketing or advertising is preferred.
• Excellent organizational skills to manage multiple projects.
• Business acumen to understand client goals and identify upselling potential.

Benefits

• Hybrid work model with office and remote days.
• A meaningful job creating a product with real community value.
• Work in a cheerful and experienced team that shares knowledge.
• Insights into the entire work process of our social startup.
• Responsibility and opportunities to contribute actively.
• Monthly additional income of 35 Euros for personal use.
• 30 days of vacation per year, with options for workation and sabbaticals.
• A strengths-oriented development culture.
• A workplace in Berlin-Kreuzberg with regular events.