Customer Success Manager, Advertiser Partners - Remote

Overview

As a leader in consumer data and identity-based marketing solutions, Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. The Customer Success Manager will play a key role in managing client relationships to drive successful partnerships and revenue growth.

In Short

• Own and manage end-to-end customer relationship across a portfolio of customers.
• Support assigned Account Director on strategic accounts.
• Responsibilities include client management, education, and contract negotiation.
• Key metrics for success include customer renewal and revenue retention rates.
• Frequent communication with clients, including weekly status calls.
• Gather industry information within assigned portfolio.
• Develop relationships across all client/prospect base and internal departments.
• Navigate organizations to promote Experian Marketing Services.
• Report to the Sales VP.

Requirements

• Bachelor's Degree or equivalent experience.
• 3+ years sales experience required.
• Experience managing a revenue portfolio between $2 - $10M+ annually.
• Strong customer service skills to cultivate client relationships.
• Experience managing large project portfolios.
• Ability to analyze data and present insights to clients.
• Self-starter with a passion for ad tech and marketing.
• Ability to travel approximately 25% of the time.

Benefits

• Great compensation package and bonus plan.
• Core benefits including full medical, dental, vision, and matching 401K.
• Fully remote environment.
• Flexible time off including volunteer time off and paid holidays.