Customer Success Manager I - Remote

Overview

As a Customer Success Manager I at Deel, you will be the face and voice of the company for clients, responsible for building relationships and driving revenue growth.

In Short

• Manage a high volume of small spend accounts.
• Identify and mitigate risks leading to customer churn.
• Build relationships by addressing client pain points and recognizing growth opportunities.
• Act as the voice of the customer by collecting feedback for product improvement.
• Ensure a high-quality customer experience daily.
• Coordinate with internal teams for timely responses to customer requests.
• Drive adoption of platform features for better retention.

Requirements

• 2+ years of relevant client-facing experience.
• Experience in fast-growth startups, management consulting, or investment banking.
• Strong relationship-building skills and calmness under pressure.
• Quantitative skills with a knack for data analysis.
• Self-starter with a growth mentality and high responsibility.
• Proven track record of achievements in previous roles.
• Strong analytical skills for data manipulation and synthesis.
• Curiosity and a desire to make an impact.

Benefits

• Stock grant opportunities.
• Additional perks based on employment status.
• Flexibility of remote work, including optional WeWork access.