Customer Success Manager - Remote

Overview

As a Customer Success Manager at SmartRecruiters, you will play a crucial role in ensuring customer satisfaction and driving product adoption for our U.S.-based clients.

In Short

• Work collaboratively within the GTM organization to achieve revenue targets.
• Assume responsibility for product adoption and customer education.
• Deliver customer success services at scale for mid-market customers.
• Identify opportunities for customers to leverage product innovations.
• Build strong relationships with customer stakeholders.
• Provide best practice recommendations and connect customers with resources.
• Support Account Managers in the contract renewal process.
• Identify opportunities for account growth through upselling.
• Conduct customer health checks using data insights.
• Act as the voice of the customer to drive continuous improvement.

Requirements

• 3+ years in a B2B client-facing role.
• Technical acumen in SaaS implementation and adoption.
• Domain expertise in recruitment and talent management.
• Strong data literacy and understanding of TA metrics.
• Proven track record in managing escalations and resolutions.
• Excellent time management and communication skills.
• Ability to manage changing priorities in a fast-paced environment.
• Experience with SaaS platforms like Salesforce and Workday preferred.

Benefits

• Competitive salary and equity options.
• Remote-friendly work environment.
• Opportunities for promotion and career development.
• Inclusive office culture that respects diversity.