Customer Success Manager - Remote

Overview

The primary goal of the Customer Success Manager at NICE is to work closely with our cloud customer base to ensure high customer satisfaction & enable product adoption, to both preserve customer’s reoccurring revenue, & create loyal promoters driving additional business.

In Short

• Managing the customer relationship throughout their lifecycle while advocating internally on their behalf.
• Negotiating contract renewals and maintaining high revenue retention rates.
• Identifying expansion opportunities by understanding the customer’s business operations.
• Serving as a strong customer advocate and capturing their voice.
• Performing periodic Business Reviews.
• Helping to identify & support internal teams to improve customer experience.
• Engaging effectively with senior leaders internally and externally.
• Generating & maintaining account health dashboards.
• Developing customized presentations for clients.
• Ensuring successful onboarding of new cloud solutions.

Requirements

• 3+ years’ experience in a customer-facing role in the Cloud ecosystem.
• Experience with Workforce Management Systems preferred.
• Ability to engage in technical dialogue with customers.
• Experience in managing large Enterprise-level customers.
• Demonstrated experience in a fast-paced environment.
• Experience with Gainsight, Salesforce.com, and ServiceNow is a plus.
• Bachelor’s degree or equivalent experience preferred.

Benefits

• Join a global company with endless internal career opportunities.
• Work in a fast-paced, collaborative, and creative environment.
• Enjoy the NICE-FLEX hybrid model with flexible working days.
• Opportunity to learn and grow in a market-leading organization.