Senior Client Services Project Manager - Remote

Overview

The primary purpose of this position is to ensure that major corporate IT initiatives are organized, structured, defined and delivered within specified time frames. The primary responsibility of this position is to assist with departmental collaboration and communication. The position requires interfacing with multiple departments and translating business requirements into technical specifications necessary for development resources for any system or functional delivery.

In Short

• Direct and manage project development and delivery from beginning to end
• Set and continually manage project expectations with team members and stakeholders
• Define project scope, goals and deliverables that support business objectives in collaboration with internal stakeholders as well as customers and partners
• Develop project plans, diagrams, and communications documents
• Estimate the resources and participants needed to achieve project goals
• Negotiate with other department managers and implementation managers for the allocation of required staff
• Plan and schedule project timelines and milestones using appropriate tools and track deliverables
• Develop and deliver progress reports, proposals, requirements documentation, and presentations

Requirements

• Bachelor's degree in Business Management or related field or related work experience required
• 6+ years experience in project management or technically relevant occupation
• Experience in Software as a Service (SaaS), call recording, or telephony industry
• Strong project management skills in planning and coordination for timely delivery
• Good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables
• Financial and budget competencies

Benefits

• Join an ever-growing, market disrupting, global company
• Work in a fast-paced, collaborative, and creative environment
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations