Client Services Project Manager - Remote

Overview

The Client Services Project Manager plays a crucial role in MedSurvey’s growth, managing the successful delivery of global healthcare market research projects and ensuring exceptional client satisfaction.

In Short

• Provide proactive client service and manage project delivery.
• Deliver daily updates to clients highlighting industry expertise.
• Oversee project success, including vendor onboarding.
• Develop strategies for domestic and global quantitative studies.
• Collaborate closely with account and programming teams.
• Utilize strong communication skills to build client relationships.
• Manage project metrics including timelines and budgets.
• Address challenges proactively to ensure project success.
• Foster a customer-centric mindset with attention to detail.
• Drive curiosity and learning within the team.

Requirements

• 3+ years in healthcare market research.
• 2+ years in project management or client services.
• Strong understanding of market research delivery.
• Outstanding verbal and written communication skills.
• Results-oriented with a customer-centric mindset.
• Strong multi-tasking and priority management skills.
• Ability to analyze and interpret data for project delivery.
• Ability to build strong customer relationships.
• A passion for learning and a drive to succeed.
• Ability to manage complex challenges effectively.

Benefits

• Competitive base salary based on experience.
• Variable compensation based on performance.
• Excellent medical, dental, and vision benefits.
• Flexible vacation time for rest and recovery.
• Retirement plan with company match.
• Hybrid work option with home office budget.
• And more…