Customer Success Manager - Remote

Overview

Coworks is a fast-growing, Techstars-backed, startup that is creating impactful tools to empower the future of flexible work.

In Short

• Managing the end-to-end technical implementation of Coworks solutions.
• Providing technical and configuration support to customers.
• Conducting platform training sessions for internal and external customers.
• Assisting with onboarding and training new Implementation Consultants.
• Tracking and analyzing platform utilization and engagement.
• Creating and delivering onboarding and training materials.
• Assisting with ongoing technical support as needed.
• Collaborating with Sales, Marketing, and Product teams.
• Achieving and maintaining personal and project metrics.
• Other duties as assigned.

Requirements

• Creative thinker with a visionary approach.
• Pragmatic strategist able to prioritize effectively.
• Doer mentality with problem-solving skills.
• Resourceful and proactive in finding solutions.
• Professional communicator with strong writing skills.
• Passion for building community and helping others succeed.

Benefits

• Opportunity to work in a fast-growing startup.
• Engagement with a dynamic team.
• Impactful role in shaping customer experiences.