Customer Success Manager - Remote

Overview

As a Customer Success Manager at C-Link, you will manage relationships with customers, ensuring they derive maximum value from our SaaS platform.

In Short

• Own and manage customer relationships end-to-end.
• Deliver against a strategic success framework.
• Understand customer goals and offer tailored solutions.
• Gather and analyze usage data to improve engagement.
• Liaise with technical support for issue resolution.
• Champion customer success stories with Marketing.
• Share customer feedback with internal teams.

Requirements

• Experience in a customer success role in B2B SaaS.
• Passionate about helping customers realize value.
• Strong analytical thinking skills.
• Ability to work collaboratively and independently.
• Highly self-motivated and adaptable.
• Strong communication and interpersonal skills.
• Curious and open to feedback.

Benefits

• Flexible work-life balance.
• Regular team-building events.
• 25 days of annual leave plus public holidays.
• Commission structure for renewed accounts.
• Opportunities for career growth in a scaling company.