Customer Success Manager - Remote

Overview

As a Customer Success Manager (CSM) at Rain, you will work with our largest customers to ensure they are continually deriving value from their partnership with Rain, focusing on delivering a fantastic customer experience that results in expansion and increased retention rate.

In Short

• Own the entire relationship with customers and ensure they are getting value from our service.
• Develop success plans outlining critical success factors and metrics for customers.
• Lead cross-functional projects with internal teams to meet customer expectations.
• Identify new opportunities and facilitate transitions following deployments.
• Act as the customer point of contact for support and queries.
• Support the build and demonstration of client success stories.
• Use customer relationships for prospect references.

Requirements

• 3+ years of experience in B2B SMB or Mid-Market driving revenue through customer retention.
• Strong project management skills and ability to prioritize requests.
• Demonstrated track record of building relationships and problem-solving.
• Ability to measure and communicate business needs to customers.
• Flexibility to adjust to changing priorities as the company scales.
• Experience in FinTech is a plus.
• Experience using an enterprise CRM (HubSpot, Salesforce, etc.).

Benefits

• Flexible PTO
• Medical, Dental, Vision, Life, Disability coverage
• Parental leave
• Monthly stipend
• Equity options