Customer Success Manager - Remote

Overview

As a Customer Success Manager (CSM) at Rain, you will work with our largest customers to ensure they are continually deriving value from partnership with Rain, focusing on delivering a fantastic customer experience that results in expansion and increased retention rate.

In Short

• Own the relationship between Rain Instant Pay and customers.
• Develop success plans for customers.
• Lead cross-functional projects with internal teams.
• Work closely with Implementation and Sales.
• Be the customer point of contact for support and queries.
• Support the build and demonstration of client success stories.
• Use customer relationships for prospect references.

Requirements

• 3+ years of experience in B2B SMB or Mid-Market.
• Strong project management skills.
• Demonstrated track record of relationship building.
• Proven ability to measure and communicate business needs.
• Ability to adjust to changing priorities.
• Experience in FinTech is a plus.
• Experience using an enterprise CRM (HubSpot, Salesforce, etc.).

Benefits

• Flexible PTO.
• Medical, Dental, Vision, Life, Disability coverage.
• Parental leave.
• Monthly stipend.
• Equity options.