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Advisor, User Care - Remote

Posted 2 days ago
Customer Service
Full Time
USA
$19 - $20/hour

Overview

The Advisor, User Care role at Rain Instant Pay focuses on enhancing customer satisfaction through effective communication and problem-solving in a remote setting.

In Short

  • Communicate with customers via phone, email, SMS, and chat (Zendesk/Intercom).
  • Provide knowledgeable answers to questions about the product, pricing, and availability.
  • Troubleshoot technical problems.
  • Work with internal departments to meet customer's needs.
  • Effectively communicate with our engineering team to resolve app bugs and problems.
  • Data entry in various platforms.

Requirements

  • 1-2 years of customer service experience preferred.
  • Conversational level Spanish preferred.
  • Experience in Customer Service or Customer facing role.
  • Excellent phone etiquette and verbal, written, and interpersonal skills.
  • Experience using ZenDesk, Intercom, or related tools.
  • Experience working in Financial Services or Fintech software companies.
  • Experience working in a high-paced work environment.
  • A willingness to learn and grow.
  • Ability to multi-task, organize, and prioritize work.

Benefits

  • Flexible PTO.
  • Medical, Dental, Vision, Life, Disability coverage.
  • Parental leave.
  • Monthly stipend.
  • Equity options.
Rain Technologies logo

Rain Technologies

Rain Technologies is a venture-backed fintech company dedicated to empowering individuals to achieve financial freedom. With a focus on innovation, Rain's flagship product allows employees to access their earned wages instantly, marking a significant step towards financial success. As the fastest-growing startup in its category, Rain was incubated by QED Capital, a leading fintech venture fund. The company prides itself on a diverse and passionate team that embraces data-driven decision-making and adapts quickly to new challenges, all while offering competitive salaries and comprehensive benefits to its employees.

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