Advisor, User Care - Remote

Overview

The Advisor, User Care role at Rain Instant Pay focuses on enhancing customer satisfaction through effective communication and problem-solving in a remote setting.

In Short

• Communicate with customers via phone, email, SMS, and chat (Zendesk/Intercom).
• Provide knowledgeable answers to questions about the product, pricing, and availability.
• Troubleshoot technical problems.
• Work with internal departments to meet customer's needs.
• Effectively communicate with our engineering team to resolve app bugs and problems.
• Data entry in various platforms.

Requirements

• 1-2 years of customer service experience preferred.
• Conversational level Spanish preferred.
• Experience in Customer Service or Customer facing role.
• Excellent phone etiquette and verbal, written, and interpersonal skills.
• Experience using ZenDesk, Intercom, or related tools.
• Experience working in Financial Services or Fintech software companies.
• Experience working in a high-paced work environment.
• A willingness to learn and grow.
• Ability to multi-task, organize, and prioritize work.

Benefits

• Flexible PTO.
• Medical, Dental, Vision, Life, Disability coverage.
• Parental leave.
• Monthly stipend.
• Equity options.