Customer Success Manager - Remote

Overview

As a Customer Success Manager at SchoolStatus, your primary focus is to ensure the success of our customers. You will craft tailored Customer Success plans, serving as the main contact for clients, and promoting the adoption and value of our solutions. You'll proactively oversee a customer portfolio, fostering strong relationships, addressing renewal complexities, and spotting opportunities for upselling to drive the adoption and growth of SchoolStatus products.

In Short

• Proactively ensure high customer satisfaction and align expectations by regularly engaging with customers to confirm we meet their needs and deliver exceptional experiences across our customer base.
• Proactively manage accounts to identify potential risks, implement risk mitigation strategies, and resolve issues effectively for a successful project outcome.
• Act as the liaison between clients and our product teams, capturing and communicating their feedback and feature requests, to enhance the overall user experience.
• Assist with challenges during the renewal process, including contract negotiations and reselling to new contacts.
• Identify and advocate for expansion opportunities within customer accounts.
• Drive product adoption initiatives to ensure customers maximize the benefits of our solutions and achieve their desired outcomes.
• Support sales by demonstrating credibility and high levels of expertise in meetings and internally collaborate to drive the company's future growth by surpassing revenue and retention targets.

Requirements

• 3+ years of experience in Customer Success Management.
• Proficient in critical and strategic thinking, adept at managing, analyzing, and resolving complex client situations effectively.
• Proven track record of cultivating strong internal and external relationships, including with senior-level executives.
• Demonstrated ability to anticipate client needs, actively seeking opportunities to provide added value and exceed expectations.
• Comfortable and effective in dynamic startup environments, even when processes and structures may not be well-established.
• Possesses a creative, entrepreneurial spirit, with the ability to think creatively to identify unique solutions and opportunities.
• Bachelor's Degree or equivalent.

Benefits

• 🌍 Work From Anywhere – We embrace a remote-first culture, offering flexibility so you can work where you're most productive.
• 💰 401(k) Matching – We invest in your future with a 100% match on contributions up to 6% of your salary.
• 🌴 Flexible Time Off – Work-life balance matters. Take the time you need to recharge and bring your best self to work.
• 👶 Paid Parental Leave – We support growing families with paid leave, fostering parent-child bonding and gender equality at home and in the workplace.
• 🩺 Comprehensive Benefits – We cover 100% of medical, dental, and vision insurance for employees, plus HRA, life insurance, and AD&D coverage.
• 💡 Values-Driven Culture – Our values aren't just words on a page—they shape how we work, make decisions, and support each other.
• 🤝 Pledge 1% – We’re proud to be part of the global movement to give back, dedicating 1% of our time, resources, or profits to community initiatives.
• ❄️ Winter Shutdown – Enjoy a one-week shutdown in November and a two-week break in December to relax and recharge.
• 🏡 Childcare Support – Our dependent care program allows you to set aside pre-tax dollars to cover eligible expenses such as daycare, preschool, summer camps, before & after-school programs, and in-home care for children or dependents—helping you balance work and family with peace of mind.