Manager, Contact Center & Support Operations - Remote

Overview

The Manager, Contact Center & Support Operations will lead the Driver Contact Center and Support Operations function, focusing on enhancing customer experience and operational efficiency.

In Short

• Lead the Driver Contact Center strategy and operations.
• Manage collaboration with external partners for driver support.
• Develop training materials and mentor contact center agents.
• Integrate technology systems for seamless operations.
• Capture driver feedback and translate into actionable insights.
• Establish and track performance indicators for support functions.
• Utilize data analytics for ongoing improvements.
• 5+ years of contact center management experience required.
• Proficiency in contact center technologies and CRM systems.
• Thrive in startup environments with a self-starter attitude.

Requirements

• 5+ years of demonstrated high-level contact center management experience.
• Experience in commercial vehicle leasing, fleet management, or clean energy sectors.
• Ability to build and expand customer-centric support teams.
• Proficient with contact center technologies and communication tools.
• Data-driven decision-making skills.
• Strong initiative, resilience, and adaptability.
• Attention to detail and process improvement skills.

Benefits

• Annual bonus eligibility.
• Opportunity to impact climate change through fleet electrification.
• Collaborative work environment.
• Professional development opportunities.
• Work-life balance with remote work options.