Contact Center Operations Manager - Remote

Overview

The Contact Center Operations Manager at U.S. Bank is responsible for managing and coordinating operational activities to ensure quality service and effective operations support for customers.

In Short

• Manage operational activities for assigned regions.
• Ensure compliance with corporate policies and regulations.
• Lead a team of staff ranging from non-exempt to exempt professionals.
• Participate in reviewing operational systems and procedures.
• Develop and coach team members for success.
• Handle multiple tasks and deadlines effectively.
• Utilize strong customer relations skills.
• Work with cross-functional teams.
• Address complex issues with positive outcomes.
• Remote work opportunity available.

Requirements

• Bachelor's degree or equivalent work experience.
• 5-8 years of relevant experience.
• Advanced knowledge of operations functions and policies.
• Strong organizational and managerial skills.
• Effective verbal and written communication skills.
• Thorough knowledge of banking operations.
• Experience in Auto Lending or Sales preferred.
• Ability to manage compliance and reporting tasks.
• Previous remote work experience is a plus.

Benefits

• Comprehensive healthcare (medical, dental, vision).
• Life insurance options.
• Short-term and long-term disability coverage.
• 401(k) plan with employer contributions.
• Paid vacation and holidays.
• Adoption assistance.
• Sick leave accrual.
• Support for work-life balance.
• Equity stock purchase options.
• Recognition programs.