Manager, Contact Center Operations - Remote

Overview

Join a pre-IPO startup as a Manager, Contact Center Operations, leading a team of agents to optimize performance and drive sales and service goals.

In Short

• Lead and manage a team of ~50 contact center agents.
• Drive performance management and accountability.
• Implement coaching and development strategies.
• Oversee day-to-day operations of sales and service teams.
• Diagnose and solve performance issues at their root.
• Optimize workflows and systems in collaboration with product and engineering teams.
• Work in a fast-paced, high-volume environment.
• Collaborate with cross-functional teams for performance evaluation.
• Emphasize a culture of high performance and accountability.
• Be part of a rapidly growing startup in the car ownership sector.

Requirements

• 3+ years of experience managing contact center teams.
• Ability to manage through others and hold them accountable.
• Experience using data to drive operational improvements.
• Track record of managing performance through inputs.
• Comfort in working with onshore and offshore teams.

Benefits

• Opportunity to work in a high-growth startup environment.
• Collaborate with talented leaders from top companies.
• Accelerate your career growth.
• Be part of a mission-driven company.
• Work remotely from anywhere.