Manager, Remote Operations Center

Overview

The Manager of the Remote Operations Center is responsible for leading a team of remote operators who monitor the power grid 24/7, ensuring timely detection and classification of anomalies and critical grid events.

In Short

• Lead the remote operations team for real-time grid monitoring.
• Ensure timely response and classification of grid events.
• Refine and implement standard operating procedures.
• Train and develop operators to enhance response capabilities.
• Schedule shifts aligned with high-risk periods.
• Develop and track KPIs for team performance.
• Create dashboards for performance metrics.
• Participate in on-call rotation as needed.
• Partner with Analytics team for process optimization.
• Identify operational bottlenecks and develop solutions.

Requirements

• 2+ years managing a real-time operations team.
• 5+ years experience in data analysis.
• Experience in high-pressure environments.
• 2+ years experience in Python or R.
• Proficiency in SQL.
• Experience with business intelligence tools.

Benefits

• Opportunity to work in a climate-tech company.
• Be part of a mission to enhance grid safety and efficiency.
• Collaborative team environment.
• Continuous training and development opportunities.