Customer Success Manager - Remote

Overview

As a Customer Success Manager at Allego, you will play a crucial role in managing the post-sales lifecycle for a portfolio of customers, ensuring their successful adoption and use of Allego's services.

In Short

• Manage implementation and ongoing success of Allego customers.
• Serve as a trusted advisor using a consultative approach.
• Partner with Sales for smooth transitions and renewals.
• Act as a product expert and customer advocate.
• Execute monthly outreach to assess client satisfaction.
• Handle customer references and testimonials.

Requirements

• 5 years of experience in a SaaS client services role.
• Strong project management and account management skills.
• Proactive and self-motivated team player.
• Excellent communication skills.
• Strong interpersonal skills for relationship building.
• Skilled in cross-functional leadership.
• Highly organized with time management abilities.
• Detail-oriented and adaptable to a startup environment.
• Revenue Enablement Experience preferred.
• Bachelor's degree or equivalent preferred.
• Proficient in Google Suite and Salesforce.

Benefits

• Aviva Private Healthcare Plan.
• Pension Plans.
• Life Assurance.
• Leave Package.
• Work From Home options.
• Training & Development opportunities.
• Employee Assistance Programme.
• Stock Option Plan.