Customer Success Manager - Remote

Overview

Volt is transforming the massive and rapidly growing communications platform industry and is on a mission to make leveraging communication infrastructure easy for software companies and enable businesses to build more meaningful connections with their customers through the power of text message communication. Our goal is to improve the developer experience and lower the total cost of ownership by building a fully managed messaging infrastructure stack so that software teams can focus on building applications that delight users.

In Short

• Proactive and dedicated Customer Success Manager role
• Focus on cultivating strong relationships with customers
• Provide strategic guidance and support
• Drive customer satisfaction, retention, and growth
• Identify expansion opportunities to drive revenue
• Educate customers on product knowledge
• Collaborate cross-functionally to define customer playbooks
• Remote-first culture with office availability in Tulsa, OK
• Part of a team committed to excellence and innovation
• Opportunity to work with a rapidly growing company

Requirements

• Experience in customer success or related field
• Strong relationship management skills
• Ability to provide strategic guidance
• Knowledge of SaaS products
• Excellent communication skills
• Proactive problem-solving abilities
• Experience in driving customer satisfaction and retention
• Ability to collaborate with cross-functional teams
• Strong organizational skills
• Passion for customer success and technology

Benefits

• Remote-first work environment
• Opportunity to work with a talented team
• Focus on excellence and innovation
• Access to a fully managed messaging infrastructure stack
• Support for professional development
• Flexible work arrangements
• Competitive compensation package
• Health and wellness benefits
• Collaborative and supportive company culture
• Opportunities for career growth