Customer Success Manager - Remote

Overview

The Customer Success Manager at ReviveHealth is responsible for managing a portfolio of customer programs, ensuring successful execution, and driving revenue growth while maintaining client satisfaction.

In Short

• Manage a portfolio of customer programs.
• Drive revenue growth through upselling and renewals.
• Provide consultation and troubleshooting for clients.
• Develop relationships with key contacts.
• Ensure client satisfaction and retention.
• Implement and promote new workplace services.
• Conduct program evaluations and deliver reports.
• Participate in organizational events to build relationships.
• Manage renewals and provide renewal quotes.
• Educate clients on the scope of services offered.

Requirements

• Bachelor’s degree in a related field.
• At least 2 years' experience in customer service.
• 5-7 years’ experience in account/program management.
• Required certifications.
• Expertise in the EAP industry.

Benefits

• Work in a diverse community dedicated to transforming healthcare.
• Be part of a high-performance team.
• Opportunity for professional growth and development.
• Flexible work environment.
• Engagement in meaningful interactions focused on empowerment.