Customer Success Manager II - Remote

Overview

The Customer Success Manager II is responsible for managing a portfolio of customer programs to ensure successful execution of program and service deliverables while building strong client relationships.

In Short

• Manage assigned book of business and customer renewals.
• Drive revenue growth through upselling and renewals.
• Serve as a subject matter expert for customers.
• Oversee implementation processes according to contracts.
• Conduct orientations and evaluate program results.
• Build relationships with points of contact.
• Address customer complaints and ensure satisfaction.
• Identify accounts at risk and strategize solutions.
• Participate in organizational events to enhance relationships.
• Deliver proposals and presentations to customers.

Requirements

• Bachelor’s degree in related field and at least 2 years' experience in customer service.
• EAP industry expertise and account management experience.
• 5-7 years' experience in account/program management.
• Required certifications.

Benefits

• Opportunity to work in a dynamic and innovative organization.
• Remote work flexibility with occasional travel.
• Engagement in meaningful healthcare delivery projects.
• Supportive work environment focused on client relationships.