Customer Success Manager II - Remote

Overview

The Customer Success team at Planet is seeking a new Customer Success Manager to maintain relationships with customers in our strongly growing EMEA Defence and Intelligence segment. The ideal candidate is a self-starter, creative thinker, and a great communicator focused on client retention.

In Short

• Build and maintain strong, long-lasting customer relationships
• Assist customers to expand their usage and adoption of our products
• Onboarding and training of new clients
• Co-own contract renewal with sales
• Provide excellent customer experience and timely solutions
• Communicate consistently with clients throughout the contract life-cycle
• Work closely with Sales Representatives and other teams
• Bring in domain knowledge and be the trusted advisor

Requirements

• Experience managing customer relationships in defence
• Bachelor’s degree in a relevant field
• 6+ years of experience in Customer Success or account management
• Excellent verbal and written communication skills in English
• Ability to communicate and coordinate with international customers
• Experience with defence and intelligence customers across EMEA
• Excellent problem-solving skills and proactive work style
• Ability to multitask and prioritize job requirements
• Ability to travel internationally
• Experience operating within a classified environment

Benefits

• Paid time off including vacation, holidays, and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off