Customer Success Manager III - Remote

Overview

As a Customer Success Manager III at Wrapbook, you will play a strategic leadership role in enhancing customer engagement and operational excellence within the Success and Client Operations Organization.

In Short

• Manage a portfolio of commercial union clients.
• Systematize success using CRM tools.
• Drive client adoption of Wrapbook’s platform.
• Collaborate cross-functionally to resolve issues.
• Monitor client health proactively.
• Execute communication obligations effectively.
• Contribute to team-wide process improvements.

Requirements

• 3+ years in commercial union payroll or related field.
• 2+ years in a customer-facing role preferred.
• Proven organizational skills.
• Excellent communication skills.
• Customer-focused mindset.
• Familiarity with CRM tools like Salesforce.
• Understanding of commercial union rules is a plus.

Benefits

• Unlimited Paid Time Off.
• Work from anywhere in Canada and USA.
• Health and Dental benefits.
• Up to $1,500 USD/ $2,025 CAD towards IT setup.
• Up to 2% matching RRSP / 401K.
• Learning and Development opportunities.
• Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service.