Customer Success Manager II - Remote

Overview

Carrot Fertility is the leading global fertility, family-building, and lifelong hormonal healthcare platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes. Carrot empowers members with compassionate, personalized, and inclusive support.

In Short

• Own and lead the success of assigned accounts.
• Proactively leverage customer behavior insights for growth plans.
• Conduct regular strategic check-ins and business reviews.
• Monitor success metrics like CSAT and engagement.
• Partner with internal teams to maximize customer value.
• Advocate for customers internally to drive satisfaction.

Requirements

• Bachelor’s degree.
• 3+ years in customer success or account management.
• Proficiency with Salesforce or other CRM.
• Comfortable presenting to HR benefits leaders.
• Strong organizational skills with a proactive mindset.
• Enthusiasm for Carrot Fertility’s mission.

Benefits

• Holistic Total Rewards package.
• Health and wellness benefits.
• Retirement savings plans.
• Short- and long-term incentives.
• Parental leave and family-forming assistance.
• Competitive compensation package.