Customer Success Manager - EMEA Defence and Intelligence - Remote

Overview

The Customer Success team at Planet is seeking a new Customer Success Manager to maintain relationships with customers in our strongly growing EMEA Defence and Intelligence segment. Your mission will be to act as our main point of contact and trusted advisor for our customers during their time with Planet and focus on client retention.

In Short

• Build and maintain strong, long-lasting customer relationships
• Assist customers to expand their usage and adoption of our products
• Onboarding and training of new clients
• Co-own contract renewal with sales
• Provide excellent customer experience and ensure successful delivery of our services
• Communicate consistently with clients throughout the contract life-cycle
• Work closely with Sales Representatives and other teams across the company
• Bring in domain knowledge and be the trusted advisor to our Defence & Intelligence customers

Requirements

• Ability to obtain and maintain Swedish security clearance
• Fluent in Swedish
• Experience managing customer relationships or projects in defence
• 6+ years of experience in Customer Success, account management or similar
• Excellent verbal and written communication skills in English
• Ability to communicate and coordinate with international customers & sales teams
• Experience working with defence and intelligence customers across the EMEA region
• Excellent problem-solving skills and proactive work style
• Ability to multitask and prioritize job requirements
• Ability to travel internationally

Benefits

• Paid time off including vacation, holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off