Customer Success Manager - EMEA - Remote

Overview

Join Wordly's fast growing global team!

Wordly, a rapidly-growing AI startup in the San Francisco Bay Area, is seeking a Customer Success Manager to drive customer loyalty by building lasting relationships throughout the customer lifecycle. Reporting to the Director, Client Success & Support, you will create significant relationships with our customers and ensure their satisfaction, and thereby contributing greatly to Wordly’s growth. This is accomplished by ensuring customers realize and experience value from Wordly, monitoring indicators of customer health, addressing customer concerns, and helping them better use our products to meet their goals and objectives. Success for you means you have a great relationship with our customers while making sure they are happy with the solution and using it to achieve their goals.

In Short

• Be the lead customer liaison for Wordly.
• Develop trusted advisor relationships with customers.
• Demonstrate product knowledge and build the Customer Success Plan (CSP).
• Lead regularly scheduled account reviews with customers.
• Anticipate and monitor at-risk clients.
• Provide feedback to teams on customer needs.
• Help define the customer journey and deploy processes.
• Drive customer optimization discussions and programs.
• Act as an advocate on behalf of the customer.

Requirements

• Passionate about languages and accessibility.
• Strong English skills, both written and verbal.
• Comfortable communicating with technical and business roles.
• Experience in Customer Service, Account Management, or similar.
• Ability to understand user feedback and leverage it.
• Experience building relationships virtually.
• High level of enthusiasm, curiosity, and professionalism.
• Experience with CRM tools.
• Ability to thrive in a fast-paced environment.

Benefits

• Join a dynamic startup with a passion for innovation.
• Work remotely with a great work-life balance.
• Be part of a team of industry veterans.
• Contribute to solving hard problems affecting thousands.
• Engage with a diverse range of customers globally.