Customer Success Manager - EMEA - Remote

Overview

This role is key to driving customer satisfaction and long-term value across a growing EMEA customer base.

In Short

• Lead customers through onboarding and ensure successful implementation of their use cases.
• Drive product adoption and support expansion into new teams and departments.
• Conduct regular business reviews to align customer priorities with product capabilities.
• Collaborate with internal teams (Sales, Product, Support, Engineering) to ensure customer success.
• Translate technical requirements and feedback into actionable insights for product development.
• Identify and mitigate risks to customer success, developing tailored retention strategies.
• Manage renewal processes and advocate for long-term customer value.

Requirements

• Strong communication skills.
• Experience in customer success or account management.
• Ability to work collaboratively in cross-functional teams.
• Technical understanding of product capabilities.
• Problem-solving skills.

Benefits

• Opportunity to work with a dynamic team.
• Remote work flexibility.
• Professional development opportunities.
• Competitive salary and benefits.