Customer Success Manager (EMEA) - Remote

Overview

Join n8n as a Customer Success Manager to empower customers in using our workflow automation platform effectively, driving customer satisfaction and growth.

In Short

• Onboard new mid-market enterprise customers.
• Manage customer retention and upsell opportunities.
• Act as the customer’s advocate internally.
• Improve Customer Success processes.
• Work with a diverse team in a fast-growing startup.
• Drive higher NRR and ARR while reducing churn.
• Collaborate with Sales and Account Executives.
• Use data to track metrics and analyze customer behavior.
• Lead onboarding sessions and product demos.
• Suggest improvements to CS workflows.

Requirements

• 3+ years of customer success experience.
• Experience in a high-growth, B2B SaaS environment.
• Strong technical acumen and process improvement mindset.
• Proactive communicator and team player.
• Experience with companies of 100-1000+ employees.
• Commercial acumen and familiarity with low-code platforms are a plus.

Benefits

• Competitive compensation and equity options.
• 30 days of vacation in Europe plus public holidays.
• Health and wellness benefits according to local norms.
• Career growth opportunities with budget for training.
• Remote-first work environment with team bonding activities.
• Support for open source projects with monthly funding.
• Transparent company culture with high employee satisfaction.