Customer Success Manager, Defence & Intelligence - Remote

Overview

Planet is a global company that designs, builds, and operates the largest constellation of imaging satellites, delivering an unprecedented dataset of information to various sectors. The Customer Success Manager will maintain relationships with customers in the EMEA Defence and Intelligence segment, focusing on client retention and value realization.

In Short

• Build and maintain strong customer relationships.
• Assist customers in expanding their usage of products.
• Onboard and train new clients.
• Co-own contract renewal with sales.
• Ensure excellent customer experience and timely solutions.
• Communicate consistently with clients throughout the contract lifecycle.
• Work closely with sales representatives and other teams.
• Act as a trusted advisor to Defence & Intelligence customers.

Requirements

• Experience managing customer relationships or projects.
• 6+ years in Customer Success or account management.
• Excellent verbal and written communication skills in English.
• Ability to coordinate with international customers and sales teams.
• Experience with defence and intelligence customers in EMEA.
• Excellent problem-solving skills and proactive work style.
• Ability to multitask and prioritize job requirements.
• Ability to travel internationally.
• Experience operating within a classified environment.
• Ability to obtain and maintain NATO security clearance.

Benefits

• Paid time off including vacation and holidays.
• Employee Wellness Program.
• Home Office Reimbursement.
• Monthly Phone and Internet Reimbursement.
• Tuition Reimbursement and access to LinkedIn Learning.
• Equity.
• Volunteering Paid Time Off.