Customer Success Manager II - Remote

Overview

A Customer Success Manager II at Samsara will work closely with top customers to customize solutions for their fleet and operational challenges, ensuring they derive maximum value from the IoT platform.

In Short

• Work with top customers to understand their unique challenges.
• Customize Samsara solutions for customer needs.
• Collaborate with Sales, Support, and Product teams.
• Conduct workshops to recommend workflow changes.
• Develop joint success plans outlining objectives and timelines.
• Champion Samsara's cultural principles.
• Engage with decision-makers for executive business reviews.
• Deeply understand and explain the Samsara platform’s capabilities.
• Build trust and communicate effectively with stakeholders.
• Thrive in a fast-paced, change-heavy environment.

Requirements

• 2 - 4+ years in customer success, account management, or sales.
• Experience with enterprise SaaS preferred.
• Strong problem-solving skills and emotional intelligence.
• Ability to communicate effectively with diverse stakeholders.
• Bachelor’s degree from a 4-year institution.
• Passion for taking initiative and going above and beyond.
• Experience with technical products is a plus.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working options.
• Comprehensive health benefits.
• Opportunities for career growth in a hyper-growth environment.
• Inclusive work environment with equal opportunity for all.