Program Manager - Support Enablement - Remote

Overview

The Program Manager for Support Enablement at Samsara will be responsible for driving agent enablement strategies and execution, aligning on strategic KPIs, and managing programs to equip employees with the necessary skills and knowledge.

In Short

• Lead the planning and delivery of complex programs.
• Develop comprehensive program strategies and roadmaps.
• Collaborate with stakeholders to drive alignment and improve outcomes.
• Identify and tackle operational problems through innovative solutions.
• Champion Samsara’s cultural principles across the organization.
• 6-8 years of enablement or strategy program management experience required.
• Experience launching transformational enablement initiatives.
• Strong communication and decision-making skills needed.
• Ideal candidates will have experience with B2B hardware and SaaS products.
• PMP or Agile certifications preferred.

Requirements

• 6-8 years of program management experience in a SaaS environment.
• Success in launching initiatives that improve customer experience.
• Strong problem-solving and decision-making skills.
• Ability to influence and lead cross-functional teams.
• Experience in a global Operations or Customer Success organization.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working options.
• Health benefits and more.