Support Enablement Manager - Remote

Overview

The Support Enablement Manager will drive the development, implementation, and management of enablement and readiness programs to support internal Support teams and partners. In this role, you will be responsible for designing and executing a scalable enablement strategy that equips Support teams with the tools, training, and resources needed to be effective while also ensuring customers have the information they need for success.

In Short

• Design and execute a comprehensive enablement strategy.
• Identify gaps and opportunities in current Support knowledge.
• Incorporate AI methodologies to scale enablement.
• Oversee the creation and maintenance of training content.
• Collaborate with various teams to ensure content accuracy.
• Implement AI-driven solutions for content delivery.
• Define and track key metrics for training success.
• Use data to refine processes and improve knowledge accessibility.
• Stay updated with industry trends and best practices.
• Regularly assess the effectiveness of enablement programs.

Requirements

• Proven experience in knowledge management or technical enablement roles.
• Strong understanding of the company’s products and technical offerings.
• Exceptional customer service skills.
• Strong interpersonal and communication skills.
• Experience with Support delivery metrics and KPIs.

Benefits

• Work from home, remotely, or hybrid.
• Partial compensation for glasses and lenses.
• Private health insurance.
• Volunteering Time Off (2 days/year).
• SZÉP Card for recreational activities.
• 3 extra days/month for sick leave without doctor's visit.
• Flexible working hours.