Customer Success Manager - Remote

Overview

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values.

In Short

• Provide immediate onboarding activities.
• Work with assigned customers to build Customer Success Plans.
• Manage account escalations.
• Provide insights on new features in GitLab.
• Support GitLab Services in identifying training opportunities.
• Establish trusted advisor relationships with customers.
• Assist in workshops to leverage GitLab solutions.
• Monitor customer achievement of performance indicators.
• Translate customer product usage data into actionable advice.
• Establish regular touchpoints with customers.

Requirements

• Progressive experience in customer advocacy and engagement.
• Understanding of Git and branching strategies.
• Knowledge of software development lifecycle.
• Understanding of continuous integration and DevSecOps.

Benefits

• Benefits to support your health, finances, and well-being.
• All remote, asynchronous work environment.
• Flexible PTO (paid time off).
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and development budget.
• Parental leave.
• Home office support.