Customer Success Manager - Remote

Overview

We’re looking for a strategic and relationship-driven Customer Success Manager (CSM) to lead the success and satisfaction of our growing customer base. In this role, you’ll serve as the primary liaison between our company and key clients, helping them realize maximum value from our products and services. As a trusted advisor, you'll proactively manage the customer lifecycle, drive engagement and retention, and uncover growth opportunities.

In Short

• Own the post-sale customer relationship, acting as a trusted partner and advisor
• Guide new clients through onboarding, ensuring a seamless and successful implementation
• Develop and maintain long-term relationships with assigned accounts, promoting adoption and engagement
• Monitor client health and satisfaction through regular check-ins and data analysis
• Proactively identify and mitigate churn risks while increasing customer retention
• Collaborate with Sales, Product, Support, and Marketing teams to ensure customer needs are met
• Serve as the voice of the customer by delivering feedback and insights to internal teams
• Identify upsell/cross-sell opportunities and support expansion efforts
• Create and maintain account success plans and performance reports
• Stay up to date on industry trends, product updates, and competitive landscape

Requirements

• 3–5 years of experience in Customer Success, Account Management, or Client Services
• Proven track record of managing customer relationships and driving retention
• Excellent communication and interpersonal skills with a customer-first mindset
• Strong analytical and problem-solving skills
• Experience with CRM and customer success platforms (e.g. Salesforce, Gainsight, HubSpot)
• Ability to manage multiple accounts and priorities simultaneously
• Bachelor's degree in Business, Communications, or related field (or equivalent experience)

Benefits

• Competitive compensation and performance-based bonuses
• Remote flexibility and work-life balance
• Access to a discount directory and exciting travel opportunities.
• Career growth and development opportunities
• A positive, collaborative team environment