Customer Success Manager - Remote

Overview

We are seeking a data-driven Customer Success Manager to lead our key account relationships, manage a growing customer success team, and drive measurable business outcomes.

In Short

• Lead and develop a team of Customer Success Managers.
• Own key performance indicators including retention rate and customer satisfaction scores.
• Manage strategic enterprise accounts.
• Develop data-driven account strategies to maximize client ROI.
• Conduct quarterly business reviews demonstrating value.
• Serve as liaison between clients and internal teams.
• Create and track customer health metrics.
• Identify and execute expansion opportunities.
• Implement systems to identify at-risk accounts.
• Communicate enhancement requests to product teams.

Requirements

• 4+ years of proven Customer Success experience.
• 1+ year managing customer success teams.
• Ability to define and track customer success metrics.
• Exceptional analytical skills.
• Strong business acumen.
• Excellence in problem-solving and strategic thinking.
• Proven track record of meeting retention and expansion targets.
• Bachelor's degree in Business or related field.
• Strong communication skills.

Benefits

• Competitive compensation package: $55-$70K base salary plus performance-based incentives.
• Career advancement opportunities.
• Flexible work arrangement.
• Be part of a mission-driven team.