Customer Success Manager - Remote

Overview

The Client Services Manager at Screenverse will play a critical role in managing agency and brand relationships by overseeing campaign execution, providing strategic insights, and ensuring long-term client retention.

In Short

• Act as the primary point of contact for assigned clients, delivering timely, strategic, and personalized support
• Manage the full campaign lifecycle across programmatic and direct channels
• Provide proactive, data-informed recommendations to improve performance
• Deliver white-glove service by building trust and anticipating client needs
• Prepare and present performance insights and strategic recommendations
• Lead smooth onboarding experiences for new clients
• Foster strong relationships through regular check-ins and engagement
• Collaborate with cross-functional teams to resolve issues
• Monitor account health and campaign success using internal tools
• Stay informed on industry trends and technology updates

Requirements

• 3+ years of experience in digital media, programmatic, or ad tech
• Proven account management success across 10–20 clients
• Familiarity with DSPs and SSPs
• Strong communication and relationship-building skills
• Comfort with reporting tools like Excel and Google Sheets
• Ability to thrive in a fast-paced, startup environment
• Bonus: Experience using platforms like The Trade Desk

Benefits

• Competitive salary
• Opportunity for professional growth
• Dynamic work environment
• Inclusive company culture
• Work with a talented team