Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) is responsible for building strategic relationships with mid-market customers to ensure they achieve maximum ROI from Total Expert products.

In Short

• Understand and promote Total Expert products and services.
• Establish trusted advisor relationships with customers.
• Execute contract renewals and drive upsell opportunities.
• Maintain customer satisfaction and retention.
• Measure progress toward customer success definitions.
• Conduct regular business reviews.
• Facilitate user training and engagement.
• Identify opportunities for account growth.
• Advocate for customer needs across departments.
• Maintain records of customer engagement.

Requirements

• Ability to work independently and learn quickly.
• Experience with complex, multi-geographical customers.
• Strong customer relationship management skills.
• Proven process improvement abilities.
• Excellent communication skills across all organizational levels.
• Highly proficient in MS Office tools.
• 5+ years in Management Consulting or Customer Success preferred.
• 3+ years in SaaS organizations preferred.

Benefits

• Competitive salary range of $80,000 - $90,000 annually.
• Variable compensation based on quota achievement.
• Employee Stock Option Plan participation.
• Medical, Dental, Vision benefits.
• Flexible Time-Off (FTO) and Paid Parental Leave.
• 401(k) with employer match.
• Company paid Life Insurance.
• Short-Term and Long-Term Disability coverage.