Customer Success Manager - Remote

Overview

The primary responsibility of the Customer Success Manager (CSM) is to foster a dynamic and strategic relationship between Total Expert and their mid-market customers, focusing on achieving maximum ROI from Total Expert MOS.

In Short

• Understand and promote the value of Total Expert products and services to customers.
• Establish and maintain a trusted advisor relationship.
• Execute contract renewal management and drive upsell opportunities.
• Measure and report on customer success over time.
• Develop relationships within the customer organization.
• Drive user adoption and engagement.
• Identify opportunities for account growth.
• Maintain records of customer engagement.
• May require occasional travel.
• Other duties as assigned.

Requirements

• Ability to work independently and a desire to learn.
• Experience with complex, multi-divisional customers.
• Strong customer relationship management skills.
• Proven ability to apply process improvement methods.
• Ability to establish trust and credibility at all levels.
• Excellent organizational and time management skills.
• Proficient in MS Excel, Word, PowerPoint, and Outlook.
• Strong decision-making capability.
• Excellent communication and presentation skills.
• High energy and positive attitude in a fast-paced environment.

Benefits

• Competitive salary with variable compensation based on quotas.
• Participation in the Employee Stock Option Plan.
• Medical, Dental, Vision benefits.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
• Paid Parental Leave.
• 401(k) with employer match.
• Flexible Time-Off (FTO).
• Company paid Life Insurance.
• Short-Term and Long-Term Disability coverage.