Customer Success Manager - Remote

Overview

Empire Home Loans is searching for an enthusiastic and results-driven Customer Success Manager to enhance our client relationships and ensure their satisfaction with our mortgage and loan services. This role will be pivotal in developing long-term partnerships with our customers by providing exceptional support and guidance throughout their journey with us.

In Short

• Build and maintain strong relationships with clients to understand their needs and ensure their satisfaction.
• Manage the onboarding process for new customers, providing guidance and support.
• Proactively identify any issues or challenges faced by clients and work to resolve them swiftly.
• Conduct regular check-ins with clients to ensure satisfaction and gather feedback.
• Collaborate with internal teams to enhance product offerings and improve customer experience.
• Track client progress, performance metrics, and prepare reports for internal and external stakeholders.

Requirements

• Passion for customer service and a results-driven mindset.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Experience in customer success or a related field.
• Proficiency in tracking and reporting performance metrics.

Benefits

• Empowerment and support for employee growth.
• Collaborative and thriving team culture.
• Opportunity to transform the mortgage experience for clients.