High Touch Implementation Specialist - Remote

Overview

The High Touch Implementation Specialist will manage and execute the end-to-end implementation of Ashby’s solution for mid-market and smaller enterprise customers, ensuring a positive customer experience.

In Short

• Manage 15 active implementations at a time, each lasting 4-8 weeks.
• Develop and execute implementation plans for customers.
• Lead implementation and onboarding projects in B2B SaaS environments.
• Maintain high levels of customer engagement and communication.
• Advise customers on best practices for software usage.
• Collaborate with cross-functional teams to align on progress.
• Utilize analytical skills to inform decisions and measure success.
• Adapt to changes in a fast-paced environment.
• Support customers in achieving their desired outcomes.
• Emphasize high quality work and continuous improvement.

Requirements

• Extensive experience in implementation and project management.
• Proficiency with complex SaaS systems.
• Strong customer relationship management skills.
• Experience in change management processes.
• Critical thinking and solutions-oriented mindset.
• Ability to work effectively in a remote setting.
• Excellent communication and listening skills.
• Detail-oriented and technically proficient.
• Data-driven approach to decision making.
• Adaptability in a dynamic work environment.

Benefits

• Time to focus on quality work without quick hacks.
• Sell a product that excites customers.
• Competitive compensation offered.
• 10-year exercise window for stock options.
• Unlimited PTO with a recommendation of four weeks per year.
• Twelve weeks of fully paid family leave in the US.
• Generous budget for equipment, software, and office furniture.
• $100/month education budget with manager approval for larger expenses.