High Touch Implementation Specialist - Americas - Remote

Overview

The High Touch Implementation Specialist at Ashby will manage and execute the end-to-end implementation of Ashby’s solution for new mid-market and smaller enterprise customers, ensuring a positive customer experience.

In Short

• Join a new High Touch Implementation team at Ashby.
• Manage 10-12 active implementations simultaneously.
• Develop and execute implementation plans for customers.
• Focus on customer-centric solutions and engagement.
• Navigate change management processes effectively.
• Provide technical guidance on complex products.
• Advise on best practices for software usage.
• Collaborate with cross-functional teams.
• Work in a remote-first environment with minimal travel.
• Emphasize continuous improvement and customer satisfaction.

Requirements

• Extensive experience in implementation and project management.
• Strong customer relationship-building skills.
• Experience with change management processes.
• Technical proficiency with complex products.
• Ability to provide best practice recommendations.
• Critical thinking and problem-solving skills.
• Effective cross-functional collaboration abilities.

Benefits

• Emphasis on high-quality work and avoiding quick hacks.
• Sell a product that excites customers.
• Competitive compensation package.
• Unlimited PTO with a recommendation of four weeks per year.
• 12 weeks of fully paid family leave in the US.
• Generous equipment and software budget.
• $100/month education budget for professional growth.