Implementation Specialist - Americas - Remote

Overview

An Implementation Specialist at Ashby will manage and execute the implementation of the company’s solutions for new customers, ensuring a positive experience and quick time to value.

In Short

• Manage end-to-end implementation for new customers.
• Work with customers in the Enterprise segment.
• Develop and execute implementation plans.
• Ensure customer satisfaction and engagement.
• Navigate change management processes.
• Advise on best practices for software usage.
• Collaborate with cross-functional teams.
• Adapt to a fast-paced environment.
• Utilize data to inform decisions.
• Provide technical support and guidance to customers.

Requirements

• Experience in implementation and project management.
• Strong customer-centric approach.
• Ability to communicate effectively.
• Technical proficiency with complex products.
• Critical thinking and problem-solving skills.
• Detail-oriented and process-driven.
• Experience in change management.
• Ability to work in a remote-first setting.
• Willingness to travel less than 10% for customer engagements.
• Strong collaboration skills with cross-functional teams.

Benefits

• Emphasis on high-quality work.
• Competitive compensation package.
• 10-year exercise window for stock options.
• Unlimited PTO with recommended four weeks per year.
• Twelve weeks of fully paid family leave in the US.
• Generous budget for equipment and software.
• $100/month education budget.
• Support for professional development opportunities.