Implementation Specialist - Remote

Overview

We are an innovative technology company providing a cutting-edge, AI-powered cloud platform for the construction industry. Created by industry experts with deep estimating experience, our software dramatically streamlines the pre-construction process. Our solution uses advanced machine learning to automate traditionally time-consuming takeoff tasks, helping estimators work up to 80% faster while reducing costly errors.

In Short

• Lead onboarding webinars to introduce new customers to Togal.AI’s core functionality.
• Collaborate with customers to design and execute customized training plans for effective adoption.
• Deliver focused training sessions tailored to trade-specific workflows.
• Maintain up-to-date training materials including user guides and video tutorials.
• Host regular “Office Hours” to support customer engagement and address questions.
• Proactively engage new users to drive adoption and surface potential roadblocks early.
• Act as a product expert to guide customers in optimizing their use of Togal.AI.
• Partner with Customer Support to track, report, and resolve onboarding issues or bugs.
• Work closely with the Customer Success team to ensure customer satisfaction and goal alignment.
• Continuously refine onboarding processes in line with product updates and customer feedback.

Requirements

• Construction industry HIGHLY experience preferred.
• Experience in customer onboarding, implementation, training, or support, ideally in a SaaS or technical environment.
• Strong communication and presentation skills.
• Ability to simplify complex concepts and tailor content to different user personas.
• Experience in the construction or building technology industry a plus.
• Self-starter with a customer-first mindset and proactive problem-solving skills.
• Proficient in creating training content and documentation.
• Comfortable collaborating cross-functionally with product, support, and success teams.

Benefits

• Competitive base salary.
• Health, dental, and vision insurance.
• Unlimited PTO and remote flexibility.
• Opportunity to grow your career at a fast-paced AI startup.
• Collaborative and innovative work environment.