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Implementation Specialist - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

The Implementation Specialist at Included Health is responsible for providing tactical implementation support and configuration expertise, ensuring seamless client onboarding and operational excellence.

In Short

  • Monitor and respond to client tickets within SLA timeframes.
  • Triage and route tickets, maintain logs and documentation.
  • Perform system configurations and manage tasks in project management tools.
  • Coordinate Annual Enrollment Benefits Review tasks and workflows.
  • Conduct peer QA reviews and perform pre-launch testing.
  • Support Implementation Consultants and Project Managers with execution.
  • Maintain comprehensive documentation and contribute to knowledge base articles.
  • Manage workloads across multiple clients and ensure service quality.
  • Identify process improvements and provide feedback on tools and processes.

Requirements

  • 3+ years in SaaS client support or technical implementation in healthcare/health-tech.
  • 2+ years hands-on experience with system configuration and ticketing systems.
  • Associate's or Bachelor's degree.
  • Experience with benefits enrollment and healthcare data management.

Benefits

  • Opportunity to work in a dynamic healthcare environment.
  • Collaborative team culture focused on client satisfaction.
  • Professional development and training opportunities.
Included Health logo

Included Health

Included Health is a pioneering healthcare company dedicated to delivering integrated virtual care and navigation services. With a mission to elevate the standard of healthcare for everyone, Included Health aims to eliminate barriers and provide high-quality care to individuals in every community, regardless of their health journey or the type of care required—ranging from acute to chronic, behavioral to physical. The company offers its members comprehensive care guidance, advocacy, and access to personalized virtual and in-person services for everyday and urgent care, primary care, behavioral health, and specialty care. Included Health is committed to fostering an inclusive workplace and ensuring equitable opportunities for all employees.

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